Standard Shipping Rates
The standard Rate for delivery within City Metro and Regional Areas
Free shipping on orders over $75, after discounts Australia-wide*.
SAME DAY DELIVERY
Brisbane same day within Brisbane metro.
Delivered between 1:00pm to 6:00pm
EXPRESS OVERNIGHT DELIVERY
Delivered Next Business day within Brisbane metro.
Delivered between 1:00pm to 6:00pm.
# One parcel up to 20kg
Our standard flat rate for shipping within Australia are all based on the final shipping address.
Purchases of $75 or over will be shipped free of charge within Australia. Your parcel will be sent with a tracking number that will be emailed to you when your order has left us.
DELIVERY TIME ESTIMATES:
- 2 – 3 business days (VIC and NSW)
- 3 – 7 business days (TAS and SA)
- 3 – 10 business days (WA and NT)
COURIERS WE USE:
NeoYou predominately uses Aramex, Australia Post, Courier Please, Sendle, plus others for all deliveries within Australia.
Please note: If there is no one available to receive the parcel on the first try Sendle will leave a card to organise a redelivery or they’ll take it somewhere nearby (such as a newsagency) for the receiver to collect at their convenience.
The standard rate for delivery items varies from $9.95 – $150 depending on the item and quantity of items in your order. Delivery fees are calculated at checkout. Free shipping promotions do not apply to delivery items which weigh more than 25kgs.
NeoYou uses a third party parcel service for delivery any larger items outside Sendle guidelines. You will be contacted by their customer care team when your order arrives at their location in your state to arrange a suitable date and time. Deliveries are made Monday to Friday, between 9am and 6pm (Excluding public holidays).
- 1 to 3 business days from NeoYou to Adelaide
- 1 to 2 business days from NeoYou to Albury
- 1 to 4 business days from NeoYou to Bendigo
- Next business day from NeoYou to Brisbane
- 1 to 2 business days from NeoYou to Bundaberg
- 1 to 3 business days from NeoYou to Cairns
- 1 to 2 business days from NeoYou to Canberra
- 1 to 2 business days from NeoYou to Central Coast
- 1 to 2 business days from NeoYou to Coffs Harbour
- 3 to 5 business days from NeoYou to Darwin
- 1 to 3 business days from NeoYou to Geelong
- Next business day from NeoYou to Gold Coast
- 3 to 7 business days from NeoYou to Hobart
- 3 to 7 business days from NeoYou to Launceston
- 1 to 2 business days from NeoYou to Mackay
- 1 to 2 business days from NeoYou to Maryborough
- 2 to 3 business days from NeoYou to Melbourne
- 1 to 2 business days from NeoYou to Newcastle
- 1 to 2 business days from NeoYou to Northern Rivers
- 7 to 10 business days from NeoYou to Perth
- 1 to 2 business days from NeoYou to Port Macquarie
- 1 to 2 business days from NeoYou to Rockhampton
- 1 to 2 business days from NeoYou to Sunshine Coast
- 1 to 2 business days from NeoYou to Sydney
- Next business day from NeoYou to Toowoomba
- 1 to 3 business days from NeoYou to Townsville
- 1 from 2 business days from NeoYou to Wollongong
Please note: Standard delivery includes delivery to the ground floor door of your building. Due to policies, the delivery driver is unable to enter your home and the product is not able to be taken upstairs without assistance.
If you need help getting the item upstairs or into your home etc. you will need to arrange this with our customer service team and additional fees will apply.
Customer Guarantee & Returns
It is very important to us that you love your purchase. If it’s an actual manufacture default or if the product is faulty, simply return the product to our online team, along with a proof of purchase, for a full refund or exchange.
Shipping fees are non-refundable. Our returns policy is not intended to override or limit your statutory rights in any way.
Returning an Item
For free post returns, contact our online team on +61 0433 912 291 to log your return and receive our Reply Paid account number. Then, simply post the item by return mail with your invoice or receipt to our online store team at:
NeoYou Online Return
PO Box 1001
Coorparoo QLD 4151
Upon receipt of your return, NeoYou will process a credit note, refund or exchange, depending on what you require. Returns by mail may take 2 weeks minimum to process and notification will be by email.
Terms and Conditions
- Not to be used in conjunction with any other offers or discounts.
- Offer is not valid for new or existing lay-by purchases.
- Offer does not apply to prior on-hold or prior customer orders.
- Discount Offers are valid until the expiry dates indicated and may be extended or repeated at the business’ discretion. Selected offers valid at NeoYou stores.
All items in this digital catalogue have been included in good faith on the basis that the goods as described will be available at the time of sale. Unforeseen supplier issues may result in some lines not being delivered to stores. NeoYou Outlet Stores – not all stock available.
NeoYou Group ABN: 16 620 266 695.
Photographed accessories are extra unless otherwise stated. Due to the different screen resolutions, colours may vary.
International orders outside Australia cannot be processed at this time. To place an order via email [email protected] for us to calculate the postage costs.
Secure Shopping Online
Shop with confidence NeoYou online. All payments are processed securely via a 128bit SSL connection to PayPal, Australia’s leading secure payment gateway. NeoYou do not store any customer credit card information, this service is handled by PayPal.