While NeoYou strives to produce quality products, however unfortunately sometimes a unit may fail to provide continual enjoyment.

While under the warranty period, if a NeoYou quality product should fail to operate, please do not hesitate to contact us below for assistance.

NeoYou Electrical Products are covered by 12 months warranty.

Please note, for a Change of Mind policy, further details can be found HERE.

Since you have purchased a NeoYou Electrical product for our NeoYou eCommerce Store you don’t need to provide your purchase invoice.

As a NeoYou customer we would have the purchase date on file of your purchase.